PR and marketing

Media Release: Permission wins Sidchrome account

Catriona Pollard - Friday, November 26, 2010
Digital relationship marketing agency Permission has had a significant new business win with Sidchrome, a market leading tools brand and will implement a digital marketing, social media and email marketing strategy for its new client.

Sidchrome, a part of the global giant Stanley Black and Decker, have appointed Permission to build their customer database through a range of traditional and digital marketing strategies, including an exciting social media campaign.

Managing Director of Permission, Jeremy Glass welcomes their new client and the exciting challenges they offer the Permission team.

“We’re really enthusiastic about working with Sidchrome,” Mr Glass said.

“Essentially we’re working at increasing their customer database, and we’re thrilled to be offering Sidchrome their first experience with social media marketing, using YouTube videos, Facebook and CPA affiliate programs to raise interest in the brand and assist with database acquisitions.”

Ben Hall, Brand Manager at Sidchrome is genuinely excited about the strategies being put into place by Permission, “We attended the Online Retailer expo and we were looking for a business that dealt with database acquisition,” Mr Hall said.

“We found a few businesses and when Permission pitched they had some really interesting methods of building the database including using social media like YouTube, Facebook, Twitter and we hadn’t really considered that before.”

Permission’s initial strategy with Sidchrome includes the “Truckloads of Tools” competition that involves driving Sidchrome’s target audience of young mechanics to a website to register their details for a chance to win major prizes.

Mr Hall said, “Our aim is to make sure that our brand message is very clear at a consumer level. We have always focused on the dealership and while we still wanted a direct line to the dealers we also want to directly tell our story to consumers.”

Permission’s digital strategies will work towards this objective.

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Permission is a full service Digital Relationship Marketing agency that harnesses the power of relationships and leverages digital technologies to maximise customer lifetime value for companies. 

Permission combine web strategy, business process applications, data analytics and digital relationship marketing, to build strong and sustainable customer relationships. This is what makes Permission different. They use digital communications to access the power of consumer permission and take both online and offline relationships and customer loyalty to the next level. 

Sidchrome is a market leading tools brand in Australia and New Zealand, part of the global giant Black & Decker. Sidchrome has built its reputation on supplying mechanics with high quality products that last a lifetime.

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CP Communications client Jeremy Glass from Permission in B&T's 24 Hours

Catriona Pollard - Thursday, November 25, 2010

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Media Release: Permission Wins Two New Accounts-Thai Airways International, Australia and ActionAid

Catriona Pollard - Tuesday, September 07, 2010

Digital relationship marketing agency Permission has experienced significant success recently, being appointed to manage digital marketing campaigns for new clients Thai Airways International, Australia and ActionAid.

The projects require Permission to implement key strategic marketing programs including a database acquisition and digital marketing strategy for ActionAid and a social media and database marketing campaign for Thai Airways International, Australia.

Managing Director of Permission, Jeremy Glass is enthusiastic about the two new projects they are taking on and the range of work that will be involved.

He explained the Thai Airways International, Australia appointment is specifically aimed at lifting THAI’s Frequent Flyer program, Royal Orchid Plus through a digital engagement strategy that incorporates a social networking approach.

“Thai Airways International is a well known brand we’re really excited to be working with, we’ll be helping to increase sales through a variety of marketing strategies,” Mr Glass said.

“Our work with THAI involves a combination of both online and offline marketing strategies including website design and development, a traveller’s blog, online promotions, database acquisition and email marketing.”

The campaign’s objective is to help increase awareness of THAI’s products and promotional deals to its Australian membership and increase seat sales from Australia to Thailand and other destinations across THAI’s international network.

Commenting on their second recent client win, Mr Glass expressed how happy Permission is to be working with ActionAid Australia, a rights based agency, campaigning to end poverty. Mr Glass said “We’re really proud to work with an organisation that is making a real difference to the lives of those who need it.”

Helen Wright, General Manager of Fundraising and Communications for ActionAid stated it was Permission’s skills and digital relationship marketing knowledge that stood them apart from competition.

“ActionAid chose to work with Permission because we were looking for an agency that can deliver a Digital Marketing Strategy and Permission impressed us with their expertise, in-depth knowledge and track record in acquisition and retention of customers.  We are looking forward to working with Permission on this project,” Ms Wright said.
The objective of Permission’s digital marketing strategy with ActionAid is to help recruit new financial supporters for the anti-poverty agency.

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About Permission
Permission is a full service Digital Relationship Marketing agency that harnesses the power of relationships and leverages digital technologies to maximise customer lifetime value for companies.

Permission combine web strategy, business process applications, data analytics and digital relationship marketing, to build strong and sustainable customer relationships. This is what makes Permission different. They use digital communications to access the power of consumer permission and take both online and offline relationships and customer loyalty to the next level.

About Thai Airways International
Thai Airways International Public Company Limited is the national carrier of the Kingdom of Thailand, flying 45 times a week non-stop between Australia and Thailand with convenient connections to over 70 destinations worldwide and including 12 domestic destinations within Thailand THAI is a full service carrier and offers gourmet meals, complimentary beverages, international entertainment and legendary hospitality on every flight.

About ActionAid
ActionAid Australia is a rights based anti-poverty agency addressing the root causes of poverty and injustice - not just the effects.
At the heart of our work is the belief that each of us - rich or poor - is entitled to the same basic human rights. Our mission is to work alongside poor, excluded and vulnerable people to end poverty and injustice together.


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CP Communications PR Tips & News 25 May 2010

Catriona Pollard - Wednesday, May 26, 2010

Last Thursday I arrived in the office on a massive sugar high. I had spent the morning sampling handmade chocolates. Hard work, but someone has to do it!
 
I was invited by Myriam from Mytinerary's to join her and other friends on her brand-new chocolate tour, showcasing some of Sydney's most talented chocolate artisans. In addition to traditional PR she very smartly did this experiential marketing activity. And who doesn’t want to experience chocolate!

 
The group that attended are all on Twitter and combined we have 57,313 followers. Throughout the morning we tweeted about the chocolates, the tour, and the artisans, using the hashtag #choctour so people could easily follow the tweets.
 
Our tweets were being retweeted throughout the morning so our experience was shared beyond our followers. Everyone on the tour took a camera with them and most have blogs so they will post their experiences with photos.
 
Not only do the chocolate artisans get increased customers from the tour, in this case they were also promoted on Twitter. (It was interesting to note they are all using twitter as well.) What a clever way of promoting Myriam’s new chocolate tours – and we were all happy to share (and tweet) the fantastic experience.
 
Featured in SMH.com.au – I was featured in an article Speak up! Why you should speak at events on Enterprise in SMH.com.au. Take a read.

I hope you enjoy reading this newsletter.


Key Strategies for Online Retail Success

Our office has new artwork – lovely fabric covered frames. When I was making them I looked at my local fabric shops but couldn’t find fabrics I liked. So what did I do? Googled “fabrics”. I ended up buying them from a shop in Brisbane which shipped them down in a few days. 

Retailers need to think bigger than their local area - they have an opportunity to find customers all over the world.

At Permission’s recent Online Retailing: Get Set for Success breakfast seminar, Director, Jeremy Glass, offered five key strategies for Online Retail Success.

1. Understand your customers and tell them what they want to hear.
Watch how your customers interact with your website, learn what they want and give it to them. This will involve research and responding to what you observe with preferences that suit the customer.

2. Increase Customer Lifetime Value by valuable lifetime relationships.
Be aware that customers’ needs change over time and the way you communicate with them and the information you provide them with must change with them.

3. Engage customers with your brand in a timely, relevant and motivating manner.
Remember that stronger relevance equals better value in the eye of the customer and therefore this makes a sale easier to close. If a customer is pleasantly surprised with your relevant and timely message they will be impressed and more likely to buy.

4. Employ behavioural targeting to increase opportunities for engagement and sale.
Again the focus is on watching and learning from your customer’s shopping and browsing behaviour then turning that into an engagement opportunity.

5. Develop a social media and networking program.
Although direct sales are not always evident through building up a social media strategy, social interaction is definitely impacting Online Retail. Just as IRL (in real life) social influence has a strong impact on purchase decisions and brand identity online. Harness the advocates who are already engaging with your brand and are your loyal customers, especially those who already choose to be active in social media.

The three R's of Twitter - why Twitter is so good for business
Last week one of our team, Bron, was lucky enough to attent a fabulous two course lunch at MUMU Grill to join a group to discuss why Twitter is so good for business.

Leading the discussion was one of Australia’s most successful online foodies, Rebecca Varidel (or @frombecca) and MUMU Grill head chef and owner, Craig Macindoe (@chefmumu).

@frombecca shared with us, her three Twitter R’s - her reasons why those of you who are not on Twitter should create a Twitter account for your business.

1. Reputation – Twitter is an excellent way for others to get to know what you do, learn about your skills and your expertise in a completely unobtrusive way. By tweeting useful information you can help others learn and this will help position you and your business as an expert.

2. Revenue – Twitter can be used to help build revenue, but you have to remember it is not to be used as a tool for direct marketing. The real revenue raising comes from building relationships with people who would not have otherwise been aware of your business.

3. Research – Twitter can be used to help you research your target market. It can be used to research how people really feel about something. You can type in a keyword and search what people are saying, or you can tweet a question out to your followers asking their thoughts and get a few suggestions.

@chefmumu said that Twitter is like being at a massive cocktail party and you choose which conversations to be part of. Some people are loud and talk nonstop, some are quieter and some are there to listen. Whichever type of tweeter you are remember to enjoy yourself!

To read more insights from the session at MUMU go to our blog Public Relations Sydney

Upcoming events
Here are some events coming up that we thought you might be interested in:

Getting Results from Crowdsourcing
Crowdsourcing is the name used to describe how companies access resources from large groups of people, often around the planet. There are many platforms and approaches to tap the power of the crowd, including services marketplaces, competition sites, idea platforms and even crowdfunding. This event which will provide practical insights on how to get fantastic results from crowdsourcing for your business.
31 May 2010

Join the Direct Mail Revolution
Contrary to popular perception, direct mail marketing has made significant resurgence through recent years, and today continues to deliver outstanding results. This event will focus on key skills necessary to execute a successful direct marketing campaign that will dramatically increase your response rates.
1 June 2010

Breakfast Connect 
Paul Borrud, head of Facebook Australasia, will be presenting how to learn to use Facebook for business through engagement, referrals, apps and ads. He will also discuss Facebook’s new social plug-ins and privacy.
3 June 2010

Web3.0 and the Future of Social Media
A number of figures from prominent social media organisations including Youtube, Live Journal and Facebook will lead discussions on the future of social media. Speakers will explore the profound effect Web 3.0 has had on information, analysis and insight. They will also investigate the impact Web 3.0 has had on marketing and the opportunities it now offers the field.
3 – 4 June 2010

Women, Management and Work Conference
Macquarie University’s Women, Management and Work Conference, will canvas solutions to increasing the number of women elected to parliament, appointed to boards and senior management positions and achieving salary equity. Leading women speakers will be discussing equal opportunity in the workplace and strategies to achieve higher levels of women in leadership roles.
29-30 July 2010

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Our Gift to You: 2 for 1 tickets to Permission’s Online Retailing: Get Set for Success Breakfast Seminar

Catriona Pollard - Tuesday, May 04, 2010

Our client Permission, an online and digital relationship marketing agency together with other leaders in online retail, is hosting an exciting breakfast seminar Online Retailing: Get set for Success.

For anyone interested in online retail and the best way to digitally market your retail business, then this breakfast seminar will provide valuable information. We’re thrilled to offer our blog readers the opportunity to get two tickets for the price of one, by simply registering here and stating you heard about the event through us, CP Communications.

The seminar, presented by Permission, will include online retail expert speakers including Managing Director of Permission, Jeremy Glass; Managing Director of the multi-channel retail consulting company The Retail Doctor, Brian Walker; and Founder/ CEO of Australia’s fastest growing online bookstore Booktopia, Tony Nash.

They will be discussing issues including; global retail trends and online digital marketing.

Event details
Cost: $35 per person or $260 for table of 8 guests
Date: Thursday 13 May 2010
Time: Start 8am sharp - 9:30am
Venue: The Establishment, room 3, level 3
Address: 252 George Street, Sydney NSW 2000
RSVP: http://events.permission.com.au
*To be eligible for the 2 for 1 gift offer you will need to register by 7 May 2010.
*Agencies not eligible for gift offer


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Media release: Permission presents Online Retailing: Get set for Success

Catriona Pollard - Thursday, April 22, 2010
Online and digital relationship marketing agency Permission together with other leaders in online retail will be discussing issues including; global retail trends and online digital marketing at the breakfast seminar Online Retailing: Get set for Success.

The seminar, presented by Permission, will include online retail expert speakers including Managing Director of Permission, Jeremy Glass; Managing Director of the multi-channel retail consulting company The Retail Doctor, Brian Walker; and Founder/ CEO of Australia’s fastest growing online bookstore Booktopia, Tony Nash.

Permission MD, Jeremy Glass said “Participants will learn the foundations required to build a successful business online and the practical steps they need to take to get themselves established, drive shoppers to their website and keep them coming back.”

My presentation will offer practical tips on how retailers can stand out from their competitors and break through the clutter by communicating marketing messages that keep customers coming back. I will also discuss how retailers can drive both offline and online sales through digital marketing,” said Mr Glass.

Brian Walker will share insights from the recent International Retail Meeting in Zurich, Global Retail Trends and how what’s holding Australia back in online retail.
Tony Nash will offer a very frank insight into how Booktopia has overcome online retail challenges and how they drive consumers to shop online.

To book a seat at Online Retailing: Get set for Success go to http://events.permission.com.au

Event details
Cost: $35 per person or $260 for table of 8 guests
Date: Thursday 13 May 2010
Time: Start 8am sharp - 9:30am
Venue: The Establishment, room 3, level 3
Address: 252 George Street, Sydney NSW 2000
RSVP: http://events.permission.com.au 

About Permission
Permission is a full service Digital Relationship Marketing agency that harnesses the power of relationships and leverages digital technologies to maximise customer lifetime value for companies.
They create and implement tailored digital marketing campaigns that build bonded customer relationships and achieve an outstanding return on investment. Permission’s core competencies include Digital Strategy, Email Marketing, Digital Marketing and Data Management.

For more information on Permission please visit www.permission.com.au
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Media Release: CP Communications wins 3 new accounts

Catriona Pollard - Wednesday, April 07, 2010

PR Agency, CP Communications has won three new accounts in competitive pitches. The agency has been appointed to online publisher Allure Media; online property auctions service soldonline.com.au; and online and digital relationship marketing agency, Permission.

CP Communications will be responsible for managing the traditional and online PR programs for Allure, soldonline.com.au and Permission. 

Director of CP Communications, Catriona Pollard said: “We are both thrilled and excited to win these new accounts.”

“It is shaping up to be a very exciting year for CP Communications. We are continually growing and with this growth come new exciting ideas we can use to benefit our clients. We’re really looking forward to working with these new companies,” said Ms Pollard.

CP Communications will tailor PR strategies and tactics to achieve each client’s strategic objectives.

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About CP Communications
Established 2001, CP Communications has a strong B2B background, working with digital and technology accounts as well as recruitment, HR and aged care. Director, Catriona Pollard was been listed as one of the top 100 PR people worldwide worth following on Twitter. For more information about CP Communications go to www.cpcommunications.com.au


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