PR and marketing

When was the last time you day dreamed? Did you know that day dreaming helps with creativity and innovation? It helps your brain notice new connections, to see the overlaps that we normally overlook.

I’m reading Imagine: The Science of Creativity, which is all about how the brain ‘has a creative impulse built into its operating system’. It’s about how we imagine.

You don’t have to be an artist or naturally inventive to be creative. As the book says, we tend to assume that some people are simply more creative than others, that originality is a predetermined personality trait.

However, by merely sitting in a blue room or spending time looking at the blue ocean or the sky you can double your creativity.

Productive daydreaming (where you’re not letting your mind wander so far away it gets lost) can lead to great insights. When you are struggling with seemingly impossible problems, find time to unwind.

Rather than relentlessly focusing, take a warm shower or walk on a beach. Do a little day dreaming.

As the book says, it’s not until you let yourself relax and indulge in distractions that you will discover the answer; the insight arrives only after you stop looking for it.

So maybe it's time to stop looking and start day dreaming.

Million Paws Walk - We are participating in the Million Paws Walk 2012 on Sunday 20 May to help raise money for the RSPCA. We hope that by participating in the Million Paws Walk we can raise money and awareness to help neglected animals, but we need your help.

Please support our team and the RSPCA by donating to our CP Communications fundraising page. Help us achieve our (very achievable) fundraising target of $250!

I hope you enjoy reading this newsletter.
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How to respond to negative tweets
Responding to a negative tweet can be tricky, especially since you don’t want to escalate the problem further. So how do you respond to a negative tweet and resolve the issue quickly while still maintaining a good reputation for your business?

The worst thing you can do is to ignore the tweet or respond in a negative way. This could escalate the issue and lead to a major crisis situation if other followers join the conversation.

Here are some tips to help you respond to a negative tweet.

• Tweet a polite public reply in response to the negative tweet and offer a clear process to resolving the issue. For example you could explain the issue better or offer them a discount on their next product.
• If you are following the person who wrote the negative tweet than you can send them a polite direct message explaining in further detail how to resolve the issue or asking them to explain the issue further.
• If you’re not following the person who wrote the negative tweet then send them a public reply and start following them. Ask them to follow you back so you can then send them a direct message.
• Deal with the issue on a more personal level by asking for their contact details. Send them an email or call them on the phone. This will be easier to resolve the issue when you can write more than 140 characters.
• Remember to address the problem quickly.
• Always stay calm and do not aggravate the situation further by getting angry or responding negatively.
• You can also research the person’s profile who wrote the tweet to understand their personality. This will help you to communicate better with them and help to meet their needs.

It is important to maintain good customer service while using twitter, which means responding to complaints quickly, being helpful, treating customers with respect and always being friendly and polite.

Read the full article here.
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How to use evergreen stories to your advantage
There are heaps of events that occur every year that the media will always publish stories about such as Christmas or Valentine’s Day. These stories are called evergreen stories.

Evergreen stories are kind of like ground hog day. They come around every year and from a media perspective, they remain interesting and newsworthy every year.

Journalists are always looking for a new angle for an evergreen story because they don’t want to publish the same story as last year. You can use this to your advantage and gain publicity for your business by coming up with a fresh new angle.

An example of an interesting evergreen angle is around New Years Eve when there are always hundreds of stories about New Year’s resolutions – quit smoking, get fit or get a new job. You could add a new twist to this angle such as: What are your New Year’s business resolutions and how to achieve them.

You could even write a success story about how your business achieved last year’s resolutions and the amazing result that occurred.

Read about how evergreen stories can benefit your business on our Public Relations Sydney blog.
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Upcoming events
Here are some events coming up that we thought you might be interested in:

Social Enterprise Unconference
At this event you will learn about the social enterprise, what it is and what it means for your business. You will also learn how the social enterprise impacts social innovators. This event offers the opportunity for you to network with other like-minded people to build your network and drive social innovation in Australia.
14 April 2012 – Paddington, NSW

6 Steps to a Better Business
At this free workshop you will learn how to make you business work more effectively so you don’t have to work so hard. Learn how to turn your advertising into an investment instead of an expense, leverage your time to maximise your profits and efficiency and learn how to recruit and retain the best employees for your business.
17 April 2012 – Crows Nest, NSW

Social Media Management
This conference will teach you how to create a sustainable presence for your business on social media. You will learn how to handle negative issues on social media and how to develop the best community on social media for your business. You will hear practical advice from a number of social media and marketing experts.
17-18 April 2012 – Sydney, NSW 

SEO for Beginners
Learn how to make your website Google friendly with search engine optimisation (SEO). You will learn about the definition of SEO and how to use it to get your business to appear on the first page of Google searches. Marketing expert Dave Chaffey of Netreach will provide practical advice and tips on SEO and how to find your own SEO consultant.
18 April 2012 – Sydney, NSW

Think Women Think Business
This one day conference is for women who want to invest in their future and receive a tool kit of ideas to grow their business. There are six available workshops to attend on the day and you can choose to attend any three that best suit your needs. You can also network with like minded women from a range of professional backgrounds. The conference concludes with a keynote presentation.
20 April 2012 – Perth, WA

Social Media Live! - Sydney
Attend this interactive workshop and learn how to use social media strategically and effectively for your business. At the end of the day you will have created your own Twitter account, LinkedIn profile and company page, a Facebook Business page and a social media strategy to manage these new sites. You will be given a workbook and instructions, which explain how to use these sites.
30 April 2012 – Sydney, NSW

Responding to a negative tweet can be tricky, especially since you don’t want to escalate the problem further. So how do you respond to a negative tweet and resolve the issue quickly while still maintaining the good reputation of your business?

The worst thing you can do is to ignore the tweet or respond in a negative way. This could escalate the issue and lead to a major crisis situation if other followers join the conversation.

Here are some tips to help you respond to a negative tweet:

• Tweet a polite public reply in response to the negative tweet and offer a clear process to resolving the issue. For example you could explain the issue better or offer them a discount on their next product.
• If you are following the person who wrote the negative tweet than you can send them a polite direct message explaining in further detail how to resolve the issue or asking them to explain the issue further.
• If you’re not following the person who wrote the negative tweet then send them a public reply and start following them. Ask them to follow you back so you can then send them a direct message.
• Deal with the issue on a more personal level by asking for their contact details. Send them an email or call them on the phone. This will be easier to resolve the issue when you can write more than 140 characters.
• Remember to address the problem quickly.
• Always stay calm and do not aggravate the situation further by getting angry or responding negatively.
• You can also research the person’s profile who wrote the tweet to understand their personality. This will help you to communicate better with them and help to meet their needs.
• Always be on the lookout for tweets about your business. You can use Google alerts, Twitter hashtag searches or http://tweetbeep.com/ to find mentions of your business. You can also use http://monitter.com/ to see a live feed of tweets related to or about your business.

It is important to maintain good customer service while using twitter, which means responding to complaints quickly, being helpful, treating customers with respect and always being friendly and polite.

We are very excited to be participating in the Million Paws Walk 20th May 2012 to help raise money for the RSPCA.

We love animals and we believe that they should be protected, which is why we are supporting this very worthwhile cause.

The RSPCA NSW cares for and protects neglected, abused, injured and strayed animals. Last year 46,558 animals went to the RSPCA for help. The RSPCA provides new homes for neglected animals, educates the community, responds to animal cruelty complaints and so much more.

The Million Paws Walk aims to inform, entertain and educate the community about animal welfare to help stop animal cruelty in Australia.

We will be walking the 4km track around Olympic Park in Sydney on Sunday 20th May 2012.

We hope that by participating in the Million Paws Walk we can raise money and awareness to help neglected animals, but we need your help.

Please support our team and the RSPCA by donating to our CP Communications fundraising page.

Help us achieve our fundraising target of $250!

Donate here.

Meet Leiah

Leiah is a fluffy 18 month old spoodle who will be joining us on the Million Paws Walk. She’s a photogenic teddy bear that loves a good play. Leiah regularly visits our office and acts as a guard dog when the mail man arrives. She is very friendly and can’t wait to attend the Million Paws Walk with us.

On Sunday I went to an event that kicked off a week of celebrating International Women’s Day called the F word with Germaine Greer and Naomi Wolf. These women shared their views on feminism in the global context, as well as what it means in today’s society.

Both women have formidable intellects and raised really interesting and valuable issues. Some of which I agreed with, and others I didn’t.

I was very aware of the privilege of sitting and hearing them.

As Germaine said, “In some countries feminism is a matter of life and death” quoting a situation where a woman was killed because she wore lipstick.

As an educated woman living in the western world, I do have choices. Many choices. I realised it’s how I act on those choices that makes the difference.

One of the comments made by both women got me thinking. Germaine said “I’m going to get in trouble for saying this but I’m going to say it anyway”. That’s what people love about her (and why others hate her).

On International Women’s Day this Thursday 8th March 2012 maybe it’s time for all of us to 'say something anyway'! Maybe it’s time to act in a courageous way that will help the women around you, or women in the global community.

There are so many events to celebrate International Women’s Day. Here is a list of events you might be interested in.

Join me:
International Women Day: I'm a panelist for Women as Entrepreneurs event WE WIN, Women Empowering Women In Need. It’s an awareness and charity event, a celebration of the successes of women with a focus on enabling change for women as entrepreneurs, both here and in the third world. Special price tickets for our friends $45, register here using "CPComm".

Step into the spotlight with PR and social media: Join me on 28 March 2012 at the Women’s Network Australia’s lunch where I’ll be talking about Stepping Into the Spotlight Using PR and Social Media – both from a business and personal perspective. Register here.

Learn how to do your own PR: My next one day workshop – PR and Media Releases that get Results – is on 30th March 2012. Learn how to construct a PR strategy including how to develop media angles, pitches, media releases, articles, case studies and editorials. You will also learn how to strategically use these tools to maximise your chance of achieving your PR objectives. This event is held at the Sydney Writers’ Centre. Register here.

I hope you enjoy reading this newsletter.

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How to create a media list
Do you want to generate publicity for your business with a media release? Then you need to create a media list and start pitching your release to the right journalists.

A media list documents the key media contacts in your industry that would be interested in your media release. These contacts can include journalists, producers, bloggers, freelancers and editors.

A media list allows you to create a targeted approach to the distribution of your information. By targeting the right journalists you can gain coverage in the publications that your target audience views. This means that the right audience will see your media release at the right time.

Here are some steps to creating a media list.

1. Find your audience: The purpose of a media list is to gain coverage in publications that your target audience uses or views. This means that you need to write a list of all the publications, blogs and TV programs that appeal to your target audience.
2. Identify contacts: Once you have a list of publications you now need to identify the appropriate contact person to send your information to. Usually the most appropriate contact is the reporter or editor who covers the topic in your media release. You can find their email address or phone number on their publication’s website or call the publication directly. Try to avoid sending your media release to the email address for general enquires or “editor@” because it usually will not reach the right contact person in that publication.
3. Create a Database: Organise your media list into a database such as excel document, with separate columns for the name of the publication, the contact person, their job title, email address and phone number.
4. Categorise your list: You should categorise your list into different sections for each media outlet. For example you could create a section for all your newspaper contacts and another section for all your magazine contacts.
5. Update your list regularly: Media professionals often change their career or areas of expertise, which means you should constantly update your media list. Remember to update your list if your contact person changes or if you find new contacts.

Read the full article here.
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Why your business should start pinning on Pinterest
Have you heard the saying a picture paints a thousand words? Well your business can do just that on Pinterest.

Pinterest is a new social media site where you can create online bulletin boards and ‘pin’ your favourite images to it.

You can create a variety of bulletin boards in any category imaginable. Your followers can then view your images, like them, add a comment and re-pin them to their own boards. Each image represents a link to its original website, which makes sharing images and websites easy.

It isn’t a broadcast mechanism and doesn’t encourage product pushing, so you need to be creative and take a different approach to Twitter and Facebook.

The images on Pinterest can quickly convey their messages to the audience with just a glance, instead of users reading through long lists of text on Twitter and Facebook.

There are also a number of sharing options. Each image can be shared on Facebook and Twitter, you can embed it so the pin can be shared on blogs and external sites (which is great for link building) and the URL can be shared via email.

Read how Pinterest can benefit your business on our Public Relations Sydney blog.
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Upcoming events
Here are some events coming up that we thought you might be interested in:

International Women’s Day: Reception, Expo, Lunch and Seminar
Celebrate International Women’s Day and hear the success stories of three inspirational women. During the expo a wide range of businesses and women’s organisation will showcase their community work. You then have the opportunity to network with other like-minded women during the included lunch.
8 March – Rockingham, WA

Strike a Pose for International Women’s Day
Get involved in a professional flashmob to promote the global recognition of International Women’s Day! The event will be held at 2pm at Martin Place in Sydney where participants will strike 10 pre-prepared poses over 5 minutes. You will be given the poses weeks in advance and anyone can participate.
8 March – Sydney, NSW

Women Empowering Women In Need
WE WIN, Women Empowering Women In Need, a celebration of International Women’s Day, presented by Women as Entrepreneurs. This is an awareness event – a celebration of successes of women with a focus on enabling change for women as entrepreneurs, both here and in the third world. Speakers include Catriona Pollard, Angela Vithoulkas, Orsi Parkany, Lisa Messenger, Kim McGuinness, Nicole Kersh, Hannah Schwartz and Maria Padisetti.
8 March – Sydney, NSW

Social Media Women
Online presence, e-commerce and social media are now necessary in every retailer’s marketing strategy. At this networking event Nancy Georges, “the Retail Miss Fix-it”, will give you the information to get you started in e-commerce and social media to increase your online presence.
13 March – Sydney, NSW 

Start your own business
This free seminar will provide you with the information you need to start your own business. You will learn about the legal and insurance requirements, the different options for a business structure and learn about what it takes to run a successful business. You will be given resources and a checklist to help you start your own business.
14 March – Newcastle, NSW

Creating successful social media strategy+ crisis management, measurement and evaluation (B2C)
This two day workshop will show you how to evaluate your social media activity using the latest social media monitoring, measuring and evaluating practices. Learn how to manage your own social media campaigns and gain actual ROI results. Learn how to prepare for social media crisis situations.
15 – 16 March – Brisbane, QLD

Do you want to generate publicity for your business with a media release? Then you need to create a media list and start pitching your release to the right journalists.

A media list documents the key media contacts in your industry that would be interested in your media release. These contacts can include journalists, producers, bloggers, freelancers and editors.

A media list allows you to create a targeted approach to the distribution of your information. By targeting the right journalists you can gain coverage in the publications that your target audience views. This means that the right audience will see your media release at the right time.

Here are some steps to creating a media list:

1. Find your audience: The purpose of a media list is to gain coverage in publications that your target audience uses or views. This means that you need to write a list of all the publications, blogs and TV programs that appeal to your target audience.
2. Identify contacts: Once you have a list of publications you now need to identify the appropriate contact person to send your information to. Usually the most appropriate contact is the reporter or editor who covers the topic in your media release. You can find their email address or phone number on their publication’s website or call the publication directly. Try to avoid sending your media release to the email address for general enquires or “editor@” because it usually will not reach the right contact person in that publication.
3. Create a Database: Organise your media list into a database such as an excel document, with separate columns for the name of the publication, the contact person, their job title, email address and phone number.
4. Categorise your list: You should categorise your list into different sections for each media outlet. For example you could create a section for all your newspaper contacts and another section for all your magazine contacts.
5. Update your list regularly: Media professionals often change their career or areas of expertise, which means you should constantly update your media list. Remember to update your list if your contact person changes or if you find new contacts.

If creating your own media list sounds too hard then you can get help from an online media guide such as Margaret Gee’s Australian Media Guide. These sites provide an online database of contact information for media professionals.

Another alternative is to hire a PR agency because they have an extensive list of media contacts and know how to create a perfect media list.

Once you have created your media list you can start contacting journalists to gain coverage in the most appropriate media that will reach your target audience.

You are invited to attend WE WIN, a celebration of International Women’s Day presented by Women as Entrepreneurs (WomenAsEntrepreneurs.com.au).

This is an awareness event - a celebration of successes of women with a focus on enabling change for women as entrepreneurs, both here and in the third world. Profit will go towards empowering women living in poverty in developing countries.

We would like to extend our offer to you to join us for drinks and light refreshments for our event. Both the ladies and the gentlemen are welcome to attend WE WIN, so feel free to bring your partner along!

In addition to the generosity of the speakers, our sponsors have arranged to put together a gift bag for all attendees to ensure that they can take a little bit of the WE WIN event home with them.

MC: Angela Vithoulkas - CEO VIVO Cafe Group / CEO Eagle Waves Radio( @AngBizMix)

Date: Thursday 8 March 2012
Time: 6:00pm
Venue: Level 20, 2 Market Street, Sydney
Price: Early bird $45 or General admission $65

KEYNOTE SPEAKERS

1) Orsi Parkanyi - Women As Entrepreneurs

2) Hannah Schwartz - Ninefold

3) Maria Padisetti - Digital Armour and RedHands non-profit Topic: empowerment of women entrepreneurs in developing countries.

PANEL DISCUSSION

1) Catriona Pollard - CP Communications and Social Media Women ( @CatrionaPollard)

2) Kim McGuinness - Network Central and The Businesswomen’s Breakfast Series( @kimmcguinness)

3) Nicole Kersh - 4Cabling( @4Cabling)

4) Lisa Messenger - The Messenger Group @LisaMessenger)

Twitter handle: @We_Sydney / event Twitter# is #WE_WIN

Note that $10 flat rate evening parking is available on Kent street from 5pm.

Looking forward to seeing you there!
Orsi Parkanyi
Women As Entrepreneurs

Event sponsor: ninefold
Partners: The Messenger Group - Table of Plenty - Show Pony Fashion
Contributors: Jess Murray - Beni Creative - Garnet Mae

Register here.

A striking and public expression of International Women's Day, this is an event for everyone.

Ever felt thrilled at the idea of being involved in a flashmob and never known how to get involved? This is your chance to take part in a professional and fabulous flashmob in the name of a great cause ... the very public celebration of International Women's Day.

This is a FREE EVENT and the more women involved the greater the impact. We're working towards global recognition for our effort.

At 2pm on 8 March women from across Sydney will converge on Martin Place (between Castlereagh & Pitt, at the foot of the stairs to MLC Centre) to Strike a Pose for International Women's Day. Having been given the poses weeks in advance we're sure you'll be champing at the bit to play your part. Don't fret ... you certainly we don't need you to be Ginger Rogers to be involved!

How it works 

1. Register here to reserve your place in the line-up
2. Stay up to date and visit our She Business Australia Facebook site to receive updates and all the news. We'll be holding 'chat sessions' regularly so you can post questions and ensure you're fully briefed before the event.
   Our choreographer will be posting the sequence of poses (YouTube clip) on our site and will be available to answer all your questions. There'll be no more than 10 poses to learn and the sequence will be repeated for 5 minutes.

Meeting place 
On hearing of the event, Servcorp offered to lend their support and have given us their MLC boardroom as a meeting place and they're also providing T-shirts FREE for the first 50 registrants.

Date: Thursday 8 March 2012
Time: 1pm at Servcorp (if you can't make 1pm you can meet us at 1.50 in Pitt St Mall)
Venue: Level 57, 19-29 Martin Place, Sydney

Walk to Pitt street mall 
At 1:45 we'll make our way from the MLC Centre to Martin Place and get into position for a 2pm start.
At the completion of our awe-inspiring and fabulous sequence we'll disperse and meet for coffee at VIVO Cafe on George Street Sydney.
Address: Servcorp
Level 57 MLC, 19-29 Martin Place
Sydney, NSW

Date: 08/03/2012
Start Time: 1:00 pm
End Time: 2:15 pm
Price: A $0.00

Register here.

One of Australia’s leading digital marketing agencies, Next Digital, has successfully acquired South East Asian digital marketing agency, FutureLab Asia.  With an ideas led approach and focus on social media, FutureLab Asia was identified as a natural fit for Next Digital to continue its growth strategy in Asia.

FutureLab Asia’s social media strategy skills will be integrated into Next Digital’s service offering across its three Australian offices and its three Asian offices in Kuala Lumpur, Shanghai and Singapore.  

The acquisition will strengthen Next Digital’s ability to create sophisticated social strategies for its clients in addition to the core digital strategy, creative, web, ecommerce, mobile and digital marketing services it offers.

“Next Digital undertook extensive research into digital marketing businesses in the ASEAN region and found FutureLab Asia to be a great business, with world class talent and services that really complement what we already offer,” says Andrew Burke, Chief Executive Officer for Next Digital.

“This acquisition will enable Next Digital to improve the way we deliver on the social media needs of our clients, and reinforces our focus on becoming a creative leader in Australia and the wider region.”

FutureLab Asia has a comprehensive portfolio of clients including well known brands such as Maxis, Johnson & Johnson, AirAsia and 7-Eleven.

“Their idea processes, creative thinking and ability to execute amazing and award-winning campaigns will add that extra level of firepower to Next Digital,” explains Mr Burke. “Acquiring FutureLab Asia is a key step in our growth strategy and follows our continued strong growth in China.”

The founders of FutureLab Asia, Janet Teo and Vic Sithasanan, will be joining Next Digital, and heading up two separate locations in South East Asia: Janet Teo is CEO of Next Digital Kuala Lumpur and Vic Sithasanan is CEO of Next Digital Singapore.

“We are exceptionally proud to have these two talented and passionate professionals driving the Next Digital business in the ASEAN region,” states Mr Burke.

With over 15 years experience with global brands they will be the driving force behind Next Digital in South East Asia.

“Next Digital is developing a strong network across the region, has great talent across its offices and focuses on developing exceptional work. We are all really excited to be part of this vibrant company and feel a close kinship because we share similar values,” adds Mr Sithasanan.

“Being part of Next Digital brings huge benefits to our current clients as we expand our digital offering in the Asian market, and provides us with the scale to compete with global agencies.”   

Effective today, FutureLab Asia will be rebranded as Next Digital.

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About Next Digital
Next Digital is a leader in creating successful digital strategies for clients throughout the Asia Pacific region.  They combine exceptional marketing thinking, regional understanding and technical firepower to develop and deliver broad digital programs.

Their love for all things digital has been going strong for more than 16 years. That journey has helped them hone their delivery and engagement approach, and has shaped how they innovate and keep in front of a fast changing digital space.

Next Digital is a true full service digital agency with over 170 talented digital specialists working throughout offices in Brisbane, Kuala Lumpur, Melbourne, Shanghai, Singapore and Sydney. www.nextdigital.com