PR and marketing

Next Digital today announced the appointment of Ashley McVey to the position of Senior Digital Strategist.
Ashley’s key objective will be bringing his best practice and innovative thinking into the digital strategies developed for Next digital’s clients.

“I am thrilled to be given this opportunity to help expand the portfolio of an industry leading digital marketing and strategy based agency like Next Digital. I am excited to be working across the existing client base and in helping to secure new business as well,” said Mr McVey.

Prior to Next Digital, Ashley spent six years in London building on his digital marketing experience particularly in ecommerce.

General Manager - Client Services & Marketing at Next Digital, Stephen Lord said, “Ashley will bring with him an excellent understanding of digital marketing channels from the highly competitive UK market and will add significant capability to our fast growing ecommerce offering.”

“Ashley will bring over six years of agency and network experience to this position as well as a strong background in winning new business pitches. We are delighted to have such a talented and experienced strategist join the team,” said Mr Lord.

While based in London, Ashley worked at Digital Agency, Found, as Digital Strategy Director where he was responsible for new business and digital strategy. Ashley also worked at TradeDoubler in London working with both new business and digital strategies.

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For further information or interviews please contact:
Lauren Milne
CP Communications
Phone: 02 9460 9200

About Next Digital
Next Digital is a leader in creating successful digital strategies for clients throughout the Asia Pacific region. They combine exceptional marketing thinking, regional understanding and technical firepower to develop and deliver broad digital programs.

Their love for all things digital has been going strong for more than 16 years. That journey has helped them hone their delivery and engagement approach, and has shaped how they innovate and keep in front of a fast changing digital space.

Next Digital is a true full service digital agency with over 170 talented digital specialists working throughout offices in Brisbane, Kuala Lumpur, Melbourne, Shanghai, Singapore and Sydney. www.nextdigital.com

When was the last time you day dreamed? Did you know that day dreaming helps with creativity and innovation? It helps your brain notice new connections, to see the overlaps that we normally overlook.

I’m reading Imagine: The Science of Creativity, which is all about how the brain ‘has a creative impulse built into its operating system’. It’s about how we imagine.

You don’t have to be an artist or naturally inventive to be creative. As the book says, we tend to assume that some people are simply more creative than others, that originality is a predetermined personality trait.

However, by merely sitting in a blue room or spending time looking at the blue ocean or the sky you can double your creativity.

Productive daydreaming (where you’re not letting your mind wander so far away it gets lost) can lead to great insights. When you are struggling with seemingly impossible problems, find time to unwind.

Rather than relentlessly focusing, take a warm shower or walk on a beach. Do a little day dreaming.

As the book says, it’s not until you let yourself relax and indulge in distractions that you will discover the answer; the insight arrives only after you stop looking for it.

So maybe it's time to stop looking and start day dreaming.

Million Paws Walk - We are participating in the Million Paws Walk 2012 on Sunday 20 May to help raise money for the RSPCA. We hope that by participating in the Million Paws Walk we can raise money and awareness to help neglected animals, but we need your help.

Please support our team and the RSPCA by donating to our CP Communications fundraising page. Help us achieve our (very achievable) fundraising target of $250!

I hope you enjoy reading this newsletter.
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How to respond to negative tweets
Responding to a negative tweet can be tricky, especially since you don’t want to escalate the problem further. So how do you respond to a negative tweet and resolve the issue quickly while still maintaining a good reputation for your business?

The worst thing you can do is to ignore the tweet or respond in a negative way. This could escalate the issue and lead to a major crisis situation if other followers join the conversation.

Here are some tips to help you respond to a negative tweet.

• Tweet a polite public reply in response to the negative tweet and offer a clear process to resolving the issue. For example you could explain the issue better or offer them a discount on their next product.
• If you are following the person who wrote the negative tweet than you can send them a polite direct message explaining in further detail how to resolve the issue or asking them to explain the issue further.
• If you’re not following the person who wrote the negative tweet then send them a public reply and start following them. Ask them to follow you back so you can then send them a direct message.
• Deal with the issue on a more personal level by asking for their contact details. Send them an email or call them on the phone. This will be easier to resolve the issue when you can write more than 140 characters.
• Remember to address the problem quickly.
• Always stay calm and do not aggravate the situation further by getting angry or responding negatively.
• You can also research the person’s profile who wrote the tweet to understand their personality. This will help you to communicate better with them and help to meet their needs.

It is important to maintain good customer service while using twitter, which means responding to complaints quickly, being helpful, treating customers with respect and always being friendly and polite.

Read the full article here.
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How to use evergreen stories to your advantage
There are heaps of events that occur every year that the media will always publish stories about such as Christmas or Valentine’s Day. These stories are called evergreen stories.

Evergreen stories are kind of like ground hog day. They come around every year and from a media perspective, they remain interesting and newsworthy every year.

Journalists are always looking for a new angle for an evergreen story because they don’t want to publish the same story as last year. You can use this to your advantage and gain publicity for your business by coming up with a fresh new angle.

An example of an interesting evergreen angle is around New Years Eve when there are always hundreds of stories about New Year’s resolutions – quit smoking, get fit or get a new job. You could add a new twist to this angle such as: What are your New Year’s business resolutions and how to achieve them.

You could even write a success story about how your business achieved last year’s resolutions and the amazing result that occurred.

Read about how evergreen stories can benefit your business on our Public Relations Sydney blog.
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Upcoming events
Here are some events coming up that we thought you might be interested in:

Social Enterprise Unconference
At this event you will learn about the social enterprise, what it is and what it means for your business. You will also learn how the social enterprise impacts social innovators. This event offers the opportunity for you to network with other like-minded people to build your network and drive social innovation in Australia.
14 April 2012 – Paddington, NSW

6 Steps to a Better Business
At this free workshop you will learn how to make you business work more effectively so you don’t have to work so hard. Learn how to turn your advertising into an investment instead of an expense, leverage your time to maximise your profits and efficiency and learn how to recruit and retain the best employees for your business.
17 April 2012 – Crows Nest, NSW

Social Media Management
This conference will teach you how to create a sustainable presence for your business on social media. You will learn how to handle negative issues on social media and how to develop the best community on social media for your business. You will hear practical advice from a number of social media and marketing experts.
17-18 April 2012 – Sydney, NSW 

SEO for Beginners
Learn how to make your website Google friendly with search engine optimisation (SEO). You will learn about the definition of SEO and how to use it to get your business to appear on the first page of Google searches. Marketing expert Dave Chaffey of Netreach will provide practical advice and tips on SEO and how to find your own SEO consultant.
18 April 2012 – Sydney, NSW

Think Women Think Business
This one day conference is for women who want to invest in their future and receive a tool kit of ideas to grow their business. There are six available workshops to attend on the day and you can choose to attend any three that best suit your needs. You can also network with like minded women from a range of professional backgrounds. The conference concludes with a keynote presentation.
20 April 2012 – Perth, WA

Social Media Live! - Sydney
Attend this interactive workshop and learn how to use social media strategically and effectively for your business. At the end of the day you will have created your own Twitter account, LinkedIn profile and company page, a Facebook Business page and a social media strategy to manage these new sites. You will be given a workbook and instructions, which explain how to use these sites.
30 April 2012 – Sydney, NSW

Responding to a negative tweet can be tricky, especially since you don’t want to escalate the problem further. So how do you respond to a negative tweet and resolve the issue quickly while still maintaining the good reputation of your business?

The worst thing you can do is to ignore the tweet or respond in a negative way. This could escalate the issue and lead to a major crisis situation if other followers join the conversation.

Here are some tips to help you respond to a negative tweet:

• Tweet a polite public reply in response to the negative tweet and offer a clear process to resolving the issue. For example you could explain the issue better or offer them a discount on their next product.
• If you are following the person who wrote the negative tweet than you can send them a polite direct message explaining in further detail how to resolve the issue or asking them to explain the issue further.
• If you’re not following the person who wrote the negative tweet then send them a public reply and start following them. Ask them to follow you back so you can then send them a direct message.
• Deal with the issue on a more personal level by asking for their contact details. Send them an email or call them on the phone. This will be easier to resolve the issue when you can write more than 140 characters.
• Remember to address the problem quickly.
• Always stay calm and do not aggravate the situation further by getting angry or responding negatively.
• You can also research the person’s profile who wrote the tweet to understand their personality. This will help you to communicate better with them and help to meet their needs.
• Always be on the lookout for tweets about your business. You can use Google alerts, Twitter hashtag searches or http://tweetbeep.com/ to find mentions of your business. You can also use http://monitter.com/ to see a live feed of tweets related to or about your business.

It is important to maintain good customer service while using twitter, which means responding to complaints quickly, being helpful, treating customers with respect and always being friendly and polite.

Public relations & social media agency, CP Communications, has won three new accounts: digital marketing agency Next Digital; marketing and advertising agency Pulse Marketing and leadership assessment company The Leadership Circle.

CP Communications will be responsible for managing strategic and creative public relations for Next Digital, Pulse Marketing and The Leadership Circle.

Director of CP Communications, Catriona Pollard said “We are excited to expand our client base and to work with these innovative and dynamic companies.”
“Our new account wins provide us with the opportunity to grow our business and to continue achieving outstanding results for all of our clients,” said Ms Pollard.

CP Communications will tailor PR strategies and tactics to achieve each client’s strategic objectives.

These three new companies will join CP Communications’ diverse range of clients, which include Hilton Worldwide and Macquarie University’s Faculty of Business and Economics.

About CP Communications
Established in 2001, CP Communications provides strategic and creative PR and social media solutions across B2B and B2C sectors. CP Communications specialises in developing PR and social media programs that link to business objectives and outcomes. As the pioneers in social media, CP Communications’ Director, Catriona Pollard has been listed as one of the top 100 PR people worldwide worth following on Twitter and as one of the 22 Inspirational Australian Female Entrepreneurs. www.cpcommunications.com.au/

Next Digital
Next Digital is a leader in creating successful digital strategies for clients throughout the Asia Pacific region. They combine exceptional marketing thinking, regional understanding and technical firepower to develop and deliver broad digital programs. www.nextdigital.com/

Pulse Marketing
Pulse Marketing is a full service marketing and advertising agency motivated by their passion for making brands famous and businesses grow. www.pulsemarketing.com.au/

The Leadership Circle
The Leadership Circle is a cutting-edge leadership assessment company that believes that business leadership will set the agenda for the planet’s future. Their leadership and development system is the first to offer assessment and development tools, workshops, training, research and support technologies that provide a pathway to evolved leadership. www.theleadershipcircle.com

A survey of the Australian hospitality industry shows that although the boom of online, ecommerce and digital media are well on their way to being powerful business strategies, the hospitality industry is still wary of online business and ecommerce.

The survey conducted by GoHospitality.com.au of more than 850 businesses highlighted that almost a third of the respondents don’t have a website for their business and more than 52 percent do not feel the need to buy or sell any products or services online.

The survey revealed that many businesses in the hospitality industry have been reluctant to adopt an online business strategy.

The survey, however, did show an increase in interest toward the utilisation of online marketing. Although more than half of those surveyed do not use the internet to buy or sell, 82 percent stated they would begin to engage in online buying and/or selling in the future.

Additionally, while 85 percent of business owners surveyed believe that a website is important for their business, a quarter of them do not believe their customers find them online. Furthermore, more than one fifth of business owners in the hospitality industry believe they are unaffected by the internet and mobile commerce.

GoHospitality.com.au Account Manager Kylie Tabrett said, “Although there is indication of attitude changing towards the internet and digital strategies in the hospitality industry there is still very little action going on. Although the internet is the preferred source of information for the hospitality industry their actions just aren’t matching their needs.”

“There seems to be something stopping business owners in the hospitality industry from integrating more with the internet. More than half of those surveyed claimed not to shop online for hospitality products and yet 96 percent believe it’s a viable channel – it’s very contradictory,” said Ms Tabrett.

When business owners were questioned about the internet and an increase to global competition via online businesses and ecommerce:

• Just over one third did not believe the internet helped their business to compete globally in any way.
• 73 percent do not believe their business will be negatively affected by customers going online to shop with overseas suppliers.
• One fifth were unsure whether or not their website helped them to compete with global competition.

“Although businesses in the hospitality sector appear confident about global competition only 26 percent surveyed said their business can compete with overseas pricing. The majority stated they believed they could only sometimes compete,” said Ms Tabrett.

Almost 40 percent of business owners shop online from overseas businesses with 86 percent of those online shoppers claiming to have saved money.

“We see business owners in the hospitality industry shopping online because it saves them money and yet those same business owners are claiming they do not believe their customers will go the same way,” said Ms Tabrett

Australian made products were said to be much more expensive with 74 percent of the surveyed business owners stating overseas products were cheaper but when questioned on quality vs. price 57 percent were confident that their customers would opt for quality even if it meant spending more money.

However, when asked whether the business owners themselves would opt for Australian made over price just over half stated they would in fact go with the cheaper option.

Ms Tabrett said, “The flood of coupon sites offering discount deals in accommodation, dining, and entertainment are signs that the industry is responding to a competitive local market with price conscious consumers. Naturally, businesses are branching out overseas to buy cheaper supplies in order to compete and increase profitability.”

“In addition to leveraging the internet to source products for their business, it seems the hospitality industry is yet to realise the real potential of the internet as a tool to future-proof their business and build on the engagement and loyalty of each customer. Otherwise a discount will trump quality every time,” said Ms Tabrett.

Business and non-business owners in the hospitality industry were surveyed about the effects of major issues in their sector including financial, environmental issues and cost of resources.

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For further information or interviews please contact:
Lauren Milne
CP Communications
Phone: 02 9460 9200

About the survey
The survey of 866 business and non-business owners in the hospitality industry over the age of 18 years was carried out over the months of September, October, November and December 2011, and January and February 2012 covering all states and territories of Australia and representing all demographics.

About GoHospitality.com.au
GoHospitality.com.au is an online business directory servicing the hospitality industry. Owned and operated by Catch, an online division of Reed Business Information Australia, GoHospitality.com.au provides a comprehensive central online source containing the latest product, company and industry news updates.
www.gohospitality.com.au 

KEY FINDINGS FROM THE SURVEY

Online trends and buying habits

• 76 percent reported the internet to be the number one preferred source of information to support purchase decisions.
• The internet is a rich resource for hospitality professionals who claim to use the internet primarily for researching products & services (83.8 percent) – as well as finding suppliers of sought products and services (81.3 percent).
• Of the hospitality professionals surveyed (non-business owners), 48.8 percent claimed they will change their buying
  habits to incorporate products from overseas.
• Hospitality professionals surveyed agreed that while Australian products were more expensive (74.2 percent) – they also agreed that they were a better quality (63 percent).
• Business owners also felt confident that their customers would opt for quality (57.1 percent) over price (42.9 percent).

Search Engine Optimisation

• Of those businesses who reported having a website, more than half (51.8 percent) were confident of their SEO performance.
• 27.9 percent were certain their SEO was not good and 20.2 percent were unsure whether their SEO was good or bad.
• Results indicate a significant portion of the hospitality market has an understanding or awareness of what SEO (and Internet marketing) is.

Hospitality industry outlook on the Carbon Tax

• More than half (53.5 percent) of the hospitality industry believe carbon emissions will not be reduced as a result of the carbon tax.
• 52.5 percent of the hospitality industry claimed they would use alternative energy sources in the future due to the carbon tax.
• 91.2 percent of the hospitality industry claimed they do make an effort to reduce carbon emissions and 41.5 percent already use alternative energy sources for sustainability.
• 91.4 percent of the hospitality industry is concerned about environmental issues of which the majority worried about Water conservation and consumption, followed by climate change.

Future outlook for the hospitality industry

• While 62.1 percent of hospitality businesses felt positive about the future of the industry, the remaining 37.9 percent of businesses were either unsure (27 percent) or did not think the future of the Australian hospitality industry looked promising (10.9 percent).
• The main concern for Hospitality businesses in 2012 were reported as the Global financial crisis, followed closely by the declining retail sales in Australia.

We are very excited to be participating in the Million Paws Walk 20th May 2012 to help raise money for the RSPCA.

We love animals and we believe that they should be protected, which is why we are supporting this very worthwhile cause.

The RSPCA NSW cares for and protects neglected, abused, injured and strayed animals. Last year 46,558 animals went to the RSPCA for help. The RSPCA provides new homes for neglected animals, educates the community, responds to animal cruelty complaints and so much more.

The Million Paws Walk aims to inform, entertain and educate the community about animal welfare to help stop animal cruelty in Australia.

We will be walking the 4km track around Olympic Park in Sydney on Sunday 20th May 2012.

We hope that by participating in the Million Paws Walk we can raise money and awareness to help neglected animals, but we need your help.

Please support our team and the RSPCA by donating to our CP Communications fundraising page.

Help us achieve our fundraising target of $250!

Donate here.

Meet Leiah

Leiah is a fluffy 18 month old spoodle who will be joining us on the Million Paws Walk. She’s a photogenic teddy bear that loves a good play. Leiah regularly visits our office and acts as a guard dog when the mail man arrives. She is very friendly and can’t wait to attend the Million Paws Walk with us.

On Sunday I went to an event that kicked off a week of celebrating International Women’s Day called the F word with Germaine Greer and Naomi Wolf. These women shared their views on feminism in the global context, as well as what it means in today’s society.

Both women have formidable intellects and raised really interesting and valuable issues. Some of which I agreed with, and others I didn’t.

I was very aware of the privilege of sitting and hearing them.

As Germaine said, “In some countries feminism is a matter of life and death” quoting a situation where a woman was killed because she wore lipstick.

As an educated woman living in the western world, I do have choices. Many choices. I realised it’s how I act on those choices that makes the difference.

One of the comments made by both women got me thinking. Germaine said “I’m going to get in trouble for saying this but I’m going to say it anyway”. That’s what people love about her (and why others hate her).

On International Women’s Day this Thursday 8th March 2012 maybe it’s time for all of us to 'say something anyway'! Maybe it’s time to act in a courageous way that will help the women around you, or women in the global community.

There are so many events to celebrate International Women’s Day. Here is a list of events you might be interested in.

Join me:
International Women Day: I'm a panelist for Women as Entrepreneurs event WE WIN, Women Empowering Women In Need. It’s an awareness and charity event, a celebration of the successes of women with a focus on enabling change for women as entrepreneurs, both here and in the third world. Special price tickets for our friends $45, register here using "CPComm".

Step into the spotlight with PR and social media: Join me on 28 March 2012 at the Women’s Network Australia’s lunch where I’ll be talking about Stepping Into the Spotlight Using PR and Social Media – both from a business and personal perspective. Register here.

Learn how to do your own PR: My next one day workshop – PR and Media Releases that get Results – is on 30th March 2012. Learn how to construct a PR strategy including how to develop media angles, pitches, media releases, articles, case studies and editorials. You will also learn how to strategically use these tools to maximise your chance of achieving your PR objectives. This event is held at the Sydney Writers’ Centre. Register here.

I hope you enjoy reading this newsletter.

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How to create a media list
Do you want to generate publicity for your business with a media release? Then you need to create a media list and start pitching your release to the right journalists.

A media list documents the key media contacts in your industry that would be interested in your media release. These contacts can include journalists, producers, bloggers, freelancers and editors.

A media list allows you to create a targeted approach to the distribution of your information. By targeting the right journalists you can gain coverage in the publications that your target audience views. This means that the right audience will see your media release at the right time.

Here are some steps to creating a media list.

1. Find your audience: The purpose of a media list is to gain coverage in publications that your target audience uses or views. This means that you need to write a list of all the publications, blogs and TV programs that appeal to your target audience.
2. Identify contacts: Once you have a list of publications you now need to identify the appropriate contact person to send your information to. Usually the most appropriate contact is the reporter or editor who covers the topic in your media release. You can find their email address or phone number on their publication’s website or call the publication directly. Try to avoid sending your media release to the email address for general enquires or “editor@” because it usually will not reach the right contact person in that publication.
3. Create a Database: Organise your media list into a database such as excel document, with separate columns for the name of the publication, the contact person, their job title, email address and phone number.
4. Categorise your list: You should categorise your list into different sections for each media outlet. For example you could create a section for all your newspaper contacts and another section for all your magazine contacts.
5. Update your list regularly: Media professionals often change their career or areas of expertise, which means you should constantly update your media list. Remember to update your list if your contact person changes or if you find new contacts.

Read the full article here.
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Why your business should start pinning on Pinterest
Have you heard the saying a picture paints a thousand words? Well your business can do just that on Pinterest.

Pinterest is a new social media site where you can create online bulletin boards and ‘pin’ your favourite images to it.

You can create a variety of bulletin boards in any category imaginable. Your followers can then view your images, like them, add a comment and re-pin them to their own boards. Each image represents a link to its original website, which makes sharing images and websites easy.

It isn’t a broadcast mechanism and doesn’t encourage product pushing, so you need to be creative and take a different approach to Twitter and Facebook.

The images on Pinterest can quickly convey their messages to the audience with just a glance, instead of users reading through long lists of text on Twitter and Facebook.

There are also a number of sharing options. Each image can be shared on Facebook and Twitter, you can embed it so the pin can be shared on blogs and external sites (which is great for link building) and the URL can be shared via email.

Read how Pinterest can benefit your business on our Public Relations Sydney blog.
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Upcoming events
Here are some events coming up that we thought you might be interested in:

International Women’s Day: Reception, Expo, Lunch and Seminar
Celebrate International Women’s Day and hear the success stories of three inspirational women. During the expo a wide range of businesses and women’s organisation will showcase their community work. You then have the opportunity to network with other like-minded women during the included lunch.
8 March – Rockingham, WA

Strike a Pose for International Women’s Day
Get involved in a professional flashmob to promote the global recognition of International Women’s Day! The event will be held at 2pm at Martin Place in Sydney where participants will strike 10 pre-prepared poses over 5 minutes. You will be given the poses weeks in advance and anyone can participate.
8 March – Sydney, NSW

Women Empowering Women In Need
WE WIN, Women Empowering Women In Need, a celebration of International Women’s Day, presented by Women as Entrepreneurs. This is an awareness event – a celebration of successes of women with a focus on enabling change for women as entrepreneurs, both here and in the third world. Speakers include Catriona Pollard, Angela Vithoulkas, Orsi Parkany, Lisa Messenger, Kim McGuinness, Nicole Kersh, Hannah Schwartz and Maria Padisetti.
8 March – Sydney, NSW

Social Media Women
Online presence, e-commerce and social media are now necessary in every retailer’s marketing strategy. At this networking event Nancy Georges, “the Retail Miss Fix-it”, will give you the information to get you started in e-commerce and social media to increase your online presence.
13 March – Sydney, NSW 

Start your own business
This free seminar will provide you with the information you need to start your own business. You will learn about the legal and insurance requirements, the different options for a business structure and learn about what it takes to run a successful business. You will be given resources and a checklist to help you start your own business.
14 March – Newcastle, NSW

Creating successful social media strategy+ crisis management, measurement and evaluation (B2C)
This two day workshop will show you how to evaluate your social media activity using the latest social media monitoring, measuring and evaluating practices. Learn how to manage your own social media campaigns and gain actual ROI results. Learn how to prepare for social media crisis situations.
15 – 16 March – Brisbane, QLD

Do you want to generate publicity for your business with a media release? Then you need to create a media list and start pitching your release to the right journalists.

A media list documents the key media contacts in your industry that would be interested in your media release. These contacts can include journalists, producers, bloggers, freelancers and editors.

A media list allows you to create a targeted approach to the distribution of your information. By targeting the right journalists you can gain coverage in the publications that your target audience views. This means that the right audience will see your media release at the right time.

Here are some steps to creating a media list:

1. Find your audience: The purpose of a media list is to gain coverage in publications that your target audience uses or views. This means that you need to write a list of all the publications, blogs and TV programs that appeal to your target audience.
2. Identify contacts: Once you have a list of publications you now need to identify the appropriate contact person to send your information to. Usually the most appropriate contact is the reporter or editor who covers the topic in your media release. You can find their email address or phone number on their publication’s website or call the publication directly. Try to avoid sending your media release to the email address for general enquires or “editor@” because it usually will not reach the right contact person in that publication.
3. Create a Database: Organise your media list into a database such as an excel document, with separate columns for the name of the publication, the contact person, their job title, email address and phone number.
4. Categorise your list: You should categorise your list into different sections for each media outlet. For example you could create a section for all your newspaper contacts and another section for all your magazine contacts.
5. Update your list regularly: Media professionals often change their career or areas of expertise, which means you should constantly update your media list. Remember to update your list if your contact person changes or if you find new contacts.

If creating your own media list sounds too hard then you can get help from an online media guide such as Margaret Gee’s Australian Media Guide. These sites provide an online database of contact information for media professionals.

Another alternative is to hire a PR agency because they have an extensive list of media contacts and know how to create a perfect media list.

Once you have created your media list you can start contacting journalists to gain coverage in the most appropriate media that will reach your target audience.