PR and marketing

So you’ve sent out a pitch or a media release to journalists and have received no reply. What now? What should you do to find out if the journalist received your email or if they are interested? An essential skill for all PR professionals is to learn how to follow up with the media over the phone.

The best way to follow up with a journalist is by calling them. An appropriate time to follow-up is usually two to three days after the email pitch or release has been sent.

Never wait more than a week to follow up as waiting too long may result in the journalist deleting your email, the story being covered by another person or the story becoming (quite literally) yesterday’s news.

When it comes to following-up journalists the best advice would be to go with your gut instinct – listen to their tone of voice and the way they phrase their answers and make decisions based on that.

However, sometimes that can be a bit hard to do, so here are a few tips you should always take into account when following-up with a journalist.

Be very specific about the media pitch or release you sent them. Don’t just say “I sent you a release and wanted to know if you were interested”.

• Be polite and speak clearly
  When calling a journalist speak clearly and be very direct and to the point. Try to sound interested and enthusiastic to make the call interesting for the journalist.
• Don’t be afraid of journalists
  Don’t be intimidated by journalists, they are people too. If you contact them at a bad time apologise once and move on, apologising more than that can become annoying.
• Choose your questions wisely
  When calling a journalist don’t ask them if they are going to publish the media release. Instead, tell them the date you sent the media release on and what it was regarding. Simply ask if they received the release and if they would like further information or high resolution images.
• Be ready to respond to their requests
  You should be ready to supply the journalist with relevant images, additional information, event details or the contact details of your spokesperson. You can also line up interviews for the journalist to make it easier for them to cover your story/client.

Now that you have the journalist on the phone, how do you react to their responses? One way to calm your nerves and sound more confident on the phone would be to plan out what you want to get across – your pitch or key points.

However, any phone conversation can be unpredictable especially when dealing with a journalist. The best way to tackle any response from a journalist is to be flexible and prepared for anything. You may need to resend the release or answer detailed questions on the spot. More than likely you will need to leave a voice message, so be prepared for that.

Remember after every follow-up to make a note of the outcome to ensure you remember who you have called and who was interested.

The most important thing to remember when conducting a media follow-up is to remain confident and try to provide the most appropriate and interesting information for the journalist. With a little bit of preparation beforehand, you can then hang up the phone feeling like you’ve achieved your goal and maintained a good relationship with the journalist.

Catriona has written an article for Dynamic Business about how speaking, networking and organising events can help build your business' profile.

With so many social media platforms available, it can be hard to figure out which platform will deliver the best results for your company. However, there are a few things to consider before choosing a social media platform.

Firstly, you need to devote time to it. Maintaining your presence on a daily basis is a necessity and results can’t be generated without a long term commitment. Think of it like a relationship: without your time and dedication, your social media marriage will be sure to fail.

Secondly, what are your social media goals? More traffic? More sales? Are you attempting a viral marketing campaign? Or do you just want people to associate your brand as an expert in its chosen field? It is always beneficial to identify what goals you want to achieve so you have something to work towards.

Lastly, once you have created your social media pages, dedicate your time to creating quality content, getting involved in online discussions and communicating with your consumers by asking questions and answering theirs in return.

To help you choose the platforms that work for you, here are five of the top social media sites and how they can help your business.

• Facebook:  With more than 400 million users, it’s a great site to use for customer engagement, feedback and brand development for your products and services. However, it does not rank high with search engines, so if you are looking to increase traffic to your webpage Facebook is not the way to go. 
• Twitter: Can be used quite successfully to drive organic traffic to your website as the more followers you have the more people who see your tweets and click on your links. The challenge, however, is creating an interesting and quality tweet in only 140 characters. 
• YouTube: With over 100 million views a day, YouTube is a good way to get opinions and information about your business out into the public in a visual and creative way. However, if it’s only an increase in traffic to your website you want, then YouTube is not ideal.
• LinkedIn: A professional site that allows you to connect directly with potential customers. If you want to position yourself and your brand as an expert and authoritative voice in a specific industry – this is the site for you. Take the time to research and only join groups that are relevant to you and your potential clients.
• Blogging: Blogs are extremely easy to use. If your goals are to drive traffic to your website and position your business as an expert in its field then a blog is the number one place to do so. Using key words and phrases will give you better Search Engine Optimisation (SEO) which, in turn, will drive more traffic to your site.

In order to achieve certain goals you may have to adopt several forms of social media platforms. If you take the time to choose the right ones for you, and devote enough time to them, you will find that in the end the benefits and outcomes are worth it.

When you create your social media strategy, it’s a great idea to use the opportunity to engage all of your staff with their ideas about interesting tweets and blogs.

Once you have contribution from your team, its best to have only one person who approves it (once approved other people can upload it).  Building your brand on social media is about regularity, consistency, and knowing what is relevant and engaging to your audience. This takes time and organisation.

The following points explain why having a designated social media person will make your strategy more effective.

• Regular posts. To build followers, you need to post content regularly on the company blog, Twitter and Facebook. If no particular person is responsible, it’s likely that no one will make adequate time for it. It’s best to have one person responsible for regular posting.
• Avoid repetition and contradiction. It’s easier to keep track of what’s been said when you have one person responsible for social media, rather than many people. The person will keep track of what has been posted to avoid repetition and contradiction.
• Consistency. The style must be consistent in terms of language, format and content. This will build a strong brand image that your audience can better form a relationship with. The style will depend on your audience and your brand image. Having just one person approving content will keep your style consistent.
• Keep up to date. The person in charge of social media should be responsible for researching new social media methods and techniques. That way, your brand will be on the cutting edge of social media. That person will build expertise and learn how to make your social media more effective.
• Refresh. The person should regularly analyse the effectiveness of their actions – what has engaged the audience, what could be done better? A designated person can spend the required time adjusting the social media strategy until it is perfect.

In time, your company will have a social media expert and the content will be directed and strategic. Your social media accounts will be a way to engage existing and potential clients, and position the company as a leader in the field.