PR and marketing

Social Media Women February

Catriona Pollard - Tuesday, January 17, 2012

Reputation matters- Klout, Kred, and the growth of the social recommendation economy with Kate Carruthers.

How do you measure reputation on social media? It’s so much more than the number of followers you have.

Both Klout and Kred measure influence based on your ability to drive action. The Klout Score uses data from social networks to measure true reach, amplification and network impact. Kred analyses billions of tweets from the last 1,000 days to calculate your Kred. Every interaction you have made in that time is part of your score. It measures Influence and Outreach level.

But are they accurate? Kate will explain the new social recommendation economy and why reputation matters. She will discuss how to make the new social recommendation economy work for you.

About Kate:

Kate Carruthers is an expert and forecaster in online collaboration, social media, digital integration, unified communication, email and search marketing.

With extensive experience in senior executive roles for diverse organisations such as GE, AMP, Westfield and State Government she currently works in business strategy and implementation roles. Kate has also lectured in postgraduate business at Macquarie University and taught TAFE level courses in business and management.

She is Co-Founder of Social Innovation Sydney and was a long standing member of the Institute of Electrical & Electronics Engineers and is a Senior Member of the Australian Computer Society. She is on the Advisory Board for the Schools of Computer Science & Software Engineering and Information Systems & Technology at the University of Wollongong.

Kate is currently studying law part time as an external student with Queensland University of Technology.

Twitter: @kcarruthers 
Blog: http://katecarruthers.com/blog/

Please note: This month's Social Media Women is being held on the FIRST Tuesday of the month as the second Tuesday falls on Valentines Day.

A not to be missed event- learn about the new social recommendation economy and why reputation matters.

Register now for our February event at

http://socialmediawomenfebruary.eventbrite.com


Date: Tuesday 7 February 2012 (First week in February)
Time: 6:00pm - 8:30pm
Venue: The Supper Club at the Oxford Hotel
,
134 Oxford st, Darlinghurst.

(Enter the Oxford St side of the hotel and walk up the stairs. Metered parking is a few steps away on Bourke St, $1.10 per hour)

 

 


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We secured great coverage for the Women, Management and Work Conference in Business Chicks Latte magazine

Catriona Pollard - Monday, July 19, 2010

We secured great coverage for Macquarie University's Women, Management and Work Conference. A number of the conference's speakers featured across two double page spreads in the Winter edition of Business Chicks Latte magazine!




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CP Communications PR Tips & News 6 July 2010

Catriona Pollard - Wednesday, July 07, 2010

On Sunday morning a few weekends ago, I received an email from New York. It said ‘Urgent PR Need’.

It was from a PR agency that was doing a global pitch and the Australian agency had pulled out at the last minute. In fact they pulled out on the Friday, and the proposal was due on the Monday. Can you imagine how stressful that was for the US agency? 

Last time I received an email like this, it turned into a huge client for us. But when I received this one, there wasn’t even an address on it. I researched the email address and found the NY agency. They looked real! So I replied and said I was happy to have a chat to her.

The call later in the afternoon turned into a great conversation about how PR should be done, how to treat clients, and to do budgets that are real, not inflated. All our values and ethics aligned. Simply, we weren’t the air kissing sweetie darling kind of agencies. Really, they couldn’t have found a more suitable agency for the audience they wanted to reach.

How did she find us? Google.

Not Google adwords, just through organic search on Google. She found our website and saw client case studies, testimonials, our services and read my bio. She saw we were suited. But she hedged her bets and emailed a few agencies.

She said to herself “Whoever emails me back on a Sunday morning has the work ethic we want”. I’m not too sure if that is actually good, but I was the one that emailed her back!

Three days later we participated in the global pitch. The agency called in from the US, and an agency from the UK also called in. I crammed like mad for a few days and we were the only agency physically in the room.

So our fingers and toes are crossed to win this account. The moral of the story: your website can get you clients if you spend time putting key word rich information on it. And I really do have a life, I just answer emails on Sundays too!

How to tweet at a conference
Have you been to a conference or event and noticed people texting on their phone, apparently not even listening to the speaker? I’m one of those people. We are listening. In fact, we are broadcasting the seminar to thousands of followers on Twitter.

For event organisers, people tweeting is a fantastic way of getting free online publicity about your event.

If you are attending, in the first instance ask if there is a hashtag for the event.  Putting the hash (#) symbol in front of any character string, usually a word or a phrase, "tags" it and makes it searchable.

If there is a hashtag, use it for each tweet so people can easily follow the stream. If there isn’t a hashtag create one, so your tweets have relevance.

I usually do an initial tweet to say what event I am at, or even take a photo of the event and tweet that with the hashtag to introduce the event to my followers – and give them context.

You have followers for a reason: because they are interested in what you have to say. So at an event don’t tweet everything you hear, give your opinion as well. Tweet nuggets of information you think are interesting, relevant or broadcast worthy.

When you are tweeting speakers’ comments it’s important to attribute it to them. If they have a twitter handle include it. If they don’t, use their name or quotes marks.

Use Twitter search to follow the Twitter hashtag from time to time. This way you can see who else is tweeting at the event, retweet their tweets and even catch up in the break. It’s a great way of meeting people at events and following new people on Twitter.

You will find that those followers not at the event will reply or retweet your tweets. Remember to take the time to reply to their comments and retweets.

Dressing for TV success

Our Bron did roll call for a cooking TV show last week and we needed to plan what she was going to wear. Isobel Martin from Izziana Image says that you need to look professional and confident in what you are wearing but your clothing (i.e. visual communication) should also send out the right message to reinforce your verbal message.

You are your own brand and it is important to dress appropriately for your audience.  It is better to wear a suit or dress and jacket as they are well received by audiences. Business clothing shows you are credible, an authority figure and can be taken seriously. Anything too casual will simply detract from your credibility. 

As with many things, keep your outfits simple and use solid colours. Avoid anything with loud patterns, colours and jewellery that rattles. This only distracts your audience. Dark blue and grey suits are safe base colours and we recommend that you steer clear of blacks, whites and reds. 

On television, black is very harsh, white reflects and makes you look larger and red bleeds. A good tip is to wear softer colours that flatter you. If the colour flatters you, you automatically look amazing and your skin gets a natural glow.

Like clothing, makeup colours play a big part in your overall look so again select colours that flatter you. A matt lipstick in a great colour will draw attention to your face. 

Don’t forget about fit when selecting your clothes. You want your clothing to be comfortable so that you are not playing with them during your interview.

Ladies, it is not a good look if your skirt rides up when you sit down or if your shirt pulls at the bust area. Your audience will remember this instead of what you are saying. You will also look more professional if you wear hosiery with closed in shoes. 

Upcoming events
Here are some events coming up that we thought you might be interested in:

Build a Business Advisory Dream Team
This is the second of four Let’s Talk Business Seminars run by the City of Sydney. At this seminar panelists will offer advice on how to achieve business goals and how to choose and manage your ideal accounting, mentoring and legal team. Speakers include: Bob Bell, Director, Lawler Partners, Anthony Sullivan: Director, Lawler Partners and Louise Woodbury, CEO, Quantum Dynamics; Co-Author "The Invisible Entrepreneur".
6 July 2010

Social Media Women July meeting with Kate Carruthers
How is social media blurring the boundaries between our personal, community and business lives? What are some of the issues and how can we manage them? What are the implications for privacy, publicity and protection? The very talented digital strategist Kate Carruthers will explore these shifting boundaries at the Social Media Women July meeting.
13 July 2010

The Perfect Pitch
This forum will give practitioners the opportunity to engage directly with journalists in an open forum about their needs, deadline pressures, and news cycle needs. A PR professional, blogger and journalist will explain how practitioners can work proactively to fulfill and support the day-to-day needs of journalists.
14 July 2010

ADMA Forum 2010
This Forum will bring together the world’s best marketing ideas. Speakers will offer practical tips on how to gain the best return on your marketing dollar. They will also talk about proven techniques for digital optimization and how to conduct results-driven approaches to direct marketing, multi-channel planning and customer relationships. The forum will also provide new opportunities to connect.
27 - 29 July 2010

Women, Management and Work Conference
At this conference leading women speakers will discuss equal opportunity in the workplace and strategies to achieve higher levels of women in leadership roles throughout Australia. It will encourage and inspire women to succeed in the workforce.
29 - 30 July 2010

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CP Communications Newsletter - PR Tips & News 16 February 2010

Catriona Pollard - Wednesday, February 17, 2010

Recently I have been helping a lovely friend of mine, Margaret Carey, with setting up her newsletter and blog. She is off to East Timor volunteering her time in an NGO for a month or so.

While she is away she asked if I could help with her next newsletter. That’s easy. The software we used sits in the cloud. Not the raining type of cloud. The cloud refers to the ability to use software and data on the internet instead of on your hard drive.


Ten years ago if you wanted to do something with your PC you needed to buy software and install it. Web 2.0 has made that practice obsolete. So blogs, Twitter, my website program, this newsletter is all cloud computing.


Last Sunday I sat down with a great bunch of people over a long lunch – all organised over the cloud. I let people know about it on Twitter and Facebook and they RSVPd on a free program called Eventbrite, and I even upload photos of the event on a posterous blog.


So I’m loving the cloud – it has changed the way I work – and socialise!


I hope you enjoy reading this newsletter.


So why PR?

I often get asked why PR? What can PR do for my business that advertising or marketing can’t. Whether you run a small or large  business, have a start-up company, or simply expanding into a new country or geographical area, PR is an important tool for you. 

Here is what I think…


Credibility – Public relations holds a powerful position in the communications suite. One of the major impacts of PR is media relations, which assists you in achieving editorial coverage. People in your target market may see editorial as an independent and objective evaluation of your company. 

 

Due to the perceived objectivity of editorial coverage, PR is said to hold more credibility than other forms of marketing communication. Editorial coverage is trusted more than running an advertisement.


Cost Effectiveness – Public relations can be less expensive than other forms of paid communication, even if you hire an external public relations agency rather than performing this task in-house. Whilst you are paying for the services of a PR specialist, what you are achieving in the way of media coverage and changes in public perception may have otherwise cost you much more.


Exposure – Media coverage achieved through PR is likely to be more extensive than that which you would achieve through advertising, given a similar budget. Specialist PR people know which media to target for which message (and often have cultivated good contacts), what content the media want, when to pitch them which story to pitch and what is the best way to deliver your message.

Flexibility – Public relations has the benefits of being flexible in message content and being responsive to news. A skilled PR professional can turn around media releases in reaction to news or crisis situations within hours.

So what are the Twitter rules?

I was interviewed for TechMarketing magazine about the key rules for using Twitter, and I thought I would share it with you. 

What would be your rules for your clients as to how to use Twitter?

Twitter is immediate and permanent. (Technically, you can delete a tweet but it hangs around). The key rule I tell my staff and clients is to only tweet something you will be happy to see on the internet now and in the future.

 

Twitter needs to be credible so obviously only tweet information that assists to build credibility of the brand and the organisation. If it doesn’t, then don’t tweet it. 

 

The role of Twitter is to create relationships with your followers (and target audience) and relationships based on public slanging matches will not last. So if you are having a bad day – log out of twitter or hand it over to a colleague.

 

What are some of the advantages for PRs when it comes to using Twitter on behalf of their clients? What are some of the pitfalls?

We tweet and blog for our clients and for organisations that don’t have the in house expertise or resources, this works well. 

 

Although transparency is important for some twitter accounts, take for example Kevin Rudd’s account – we want to know if he or one of his staff is tweeting. For most companies this isn’t necessary. It’s the quality of the tweets that build followers rather than who is doing the tweeting. 


Quality is key and to figure out how to get that you need to develop a strategy. Asking what type of information would my followers want to read? How can we drive followers to the Facebook fan page? How personal do we go? etc

 

How would you advise a client to implement damage control in the event of a social media stuff-up? 

Because social media is immediate, you need to be immediate in your response. Join in the conversation immediately. Be honest and explain the situation and what you are doing to fix it. Say you are listening – and actually listen – and act on the complaints. 

Do not go quiet, do not say no comment, let your followers know how often and when to expect a response or communication from you. 


Upcoming events

Here are some events coming up that we thought you might be interested in:

LAN Brazilian Festa at Starlight Cinema

The LAN Brazilian Festa returns for a second year to ME Bank Starlight Cinema, transforming North Sydney Oval into a mini Brazil. Starting at 4.00pm with everyone’s favourite Brazilian food, music, caipirinhas from the Sagatiba bar, football clinics and games, frescoball, kid’s activities, dance workshop and lots of fun. Film commences at sundown

28 February 2010


Award Winning PR Case Studies Breakfast

PRIA NSW is offering practitioners a fantastic opportunity to gain a detailed insight into the strategies behind last year’s most outstanding campaigns at a showcase event. 

2 March 2010

Ignite Sydney
Here some great speeches including Claire Moffat discussing how to connect to women using marketing and social media. Each speaker has 5 minutes on stage with 20 slides which rotate automatically after 15 seconds.
2 March 2010

Public Speaking Courses

Changingtools.com runs a course that aims to conquer the anxious, terrified and frustrated feelings associated with public speaking. This course will help you overcome any fear of public speaking.

15 March 2010

Relay for Life 

Relay for Life is a unique, overnight fundraising event! The three aims of the event are to celebrate survivors and carers of cancer; remember those lost to cancer; and to pledge a plan to make a change to fight cancer!

27- 28 March 2010

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