PR and marketing

So you’ve sent out a pitch or a media release to journalists and have received no reply. What now? What should you do to find out if the journalist received your email or if they are interested? An essential skill for all PR professionals is to learn how to follow up with the media over the phone.

The best way to follow up with a journalist is by calling them. An appropriate time to follow-up is usually two to three days after the email pitch or release has been sent.

Never wait more than a week to follow up as waiting too long may result in the journalist deleting your email, the story being covered by another person or the story becoming (quite literally) yesterday’s news.

When it comes to following-up journalists the best advice would be to go with your gut instinct – listen to their tone of voice and the way they phrase their answers and make decisions based on that.

However, sometimes that can be a bit hard to do, so here are a few tips you should always take into account when following-up with a journalist.

Be very specific about the media pitch or release you sent them. Don’t just say “I sent you a release and wanted to know if you were interested”.

• Be polite and speak clearly
  When calling a journalist speak clearly and be very direct and to the point. Try to sound interested and enthusiastic to make the call interesting for the journalist.
• Don’t be afraid of journalists
  Don’t be intimidated by journalists, they are people too. If you contact them at a bad time apologise once and move on, apologising more than that can become annoying.
• Choose your questions wisely
  When calling a journalist don’t ask them if they are going to publish the media release. Instead, tell them the date you sent the media release on and what it was regarding. Simply ask if they received the release and if they would like further information or high resolution images.
• Be ready to respond to their requests
  You should be ready to supply the journalist with relevant images, additional information, event details or the contact details of your spokesperson. You can also line up interviews for the journalist to make it easier for them to cover your story/client.

Now that you have the journalist on the phone, how do you react to their responses? One way to calm your nerves and sound more confident on the phone would be to plan out what you want to get across – your pitch or key points.

However, any phone conversation can be unpredictable especially when dealing with a journalist. The best way to tackle any response from a journalist is to be flexible and prepared for anything. You may need to resend the release or answer detailed questions on the spot. More than likely you will need to leave a voice message, so be prepared for that.

Remember after every follow-up to make a note of the outcome to ensure you remember who you have called and who was interested.

The most important thing to remember when conducting a media follow-up is to remain confident and try to provide the most appropriate and interesting information for the journalist. With a little bit of preparation beforehand, you can then hang up the phone feeling like you’ve achieved your goal and maintained a good relationship with the journalist.

Rural and regional Australians are unprepared for the impact a faster internet service will have on their businesses and everyday lives when the National Broadband Network (NBN) is introduced – with many seeming confused about what the changes will mean for them.

These are the findings of a recent survey of 1030 rural and regional Australians conducted by FatCow.com.au, an online business directory servicing the Australian farming, agricultural and horticultural sectors. The survey revealed confusion over the NBN with contradictory opinions surfacing about whether any impact will even be noticeable, especially to their businesses.

Over a third of rural and regional business owners said they would not take advantage of the NBN to promote their business even though over half of all the business owners surveyed claim to be found by customers via the internet.

Commercial Manager for FatCow.com.au, Paul Ryan, said, “Regional and rural Australians don’t seem to understand the incredible potential of the NBN. Many business owners don’t believe their customer numbers will increase and the majority believes competition will stay the same, which shows a real lack of education about what the NBN can actually lead to.”

When business owners were asked about the NBN and possible increases in competition and customer numbers and orders:
· Almost 54 percent stated they did not think their business would be negatively impacted by customers buying products from overseas online stores.
· 71 percent did not believe the NBN would create more competition for their business.
· Over half believed the NBN would not help to deliver more customers or orders.

Although more than 70 per cent believe owning a business website is important and 85 per cent will continue to engage online, 60 per cent of regional and rural Australians are worried about the cost of the NBN.

“The NBN will bring fantastic opportunities for all regional and rural Australians. It will bring forth the potential for increased revenue in business, faster internet which will improve productivity and a much wider scope for business services. Yet many Australians are unwilling to pay for it,” said Mr Ryan.

While almost 96 per cent of non business owners believed the internet was a viable channel for buying and selling agricultural products online, 72 per cent would not consider starting a business regardless of faster internet access.

Rural and regional Australians were surveyed about the effects of major issues on their town including the economy, environmental issues and cost of resources.

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For more information please contact:
Lauren Milne
CP Communications
P: 02 9922 1063

About FatCow.com.au and the survey
FatCow.com.au is an online business directory servicing the Australian farming, agricultural and horticultural sectors. Owned and operated by Catch, an online division of Reed Business Information Australia, FatCow.com.au provides a comprehensive central online source containing the latest product, company and industry news updates.

The survey of 1030 rural and regional Australians over the age of 18 years was carried out over the months of August, September and beginning of October, covering all states and territories of Australia and representing all demographics.
 www.fatcow.com.au

GOLD COAST, Australia (16 November, 2011) – The Hilton Surfers Paradise complex on Queensland's Gold Coast will be officially launched tonight and is central in the revitalisation of the Hilton portfolio in Queensland and Hilton’s expansion in Australasia.

Development in the region has been an important source of expansion for Hilton over the past decade, and the revitalisation of the Hilton brand in Queensland has been a major part of the company’s growth plans.

Vice President Operations Hilton Worldwide Australasia, Ashley Spencer said, “development in Queensland has been central to our growth strategy across Australasia, our new flagship property in Surfers Paradise is the first new upper upscale international hotel to be built on the Gold Coast in over 10 years.”

While the prevailing view is that Surfers Paradise is a predominantly leisure market, the hotel has been multipurpose built with growth in business travel in mind.

The Gold Coast caters to half of the business travel expenditure in Queensland, with the new Hilton Surfers Paradise being an instrumental addition to support growth in this market.

“About half of the investment spent on business travel in Queensland is on the Gold Coast, and this is only expected to rise following the introduction of new business class flights and returning business confidence,” said Mr Spencer.

Initially the project stalled, but was re-commenced in 2009 when ANZ and Brookfield Multiplex put together a financing and development management structure that saw the recommencement of the $700 million project, including a retail complex, apartments as well as a Hilton managed hotel.

Brookfield Multiplex Australasia managing director George Kostas said the innovative, world-class design of Hilton Surfers Paradise catered for a wide range of markets.

“Hilton Surfers Paradise is one of the first projects of its kind of this scale in Australia. It’s a landmark for the Gold Coast, featuring both a dedicated hotel and residences with access to hotel services,” he said.

“We have achieved more than $430 million of apartment sales in a particularly tough market and, as a result, we believe Hilton Surfers Paradise will be a catalyst for more of this style of development across Australia, catering to visitors, residents and investors alike.

“The development was delivered ahead of time and on budget, providing two new signature towers on the Gold Coast skyline and a significant boost for its economy. It will continue to have a positive impact on the community well into the future.”

Stage one, Boulevard Tower opened last December, and the second and final stage, Orchid Tower opened this month. The 32 and 57 level properties include a signature restaurant by Luke Mangan, Salt Grill, executive lounge, fitness centre, pool and the highly anticipated eforea: Spa.

Hilton Surfers Paradise General Manager David Kelly said the complex had been specifically designed in response to the demand for more flexible and spacious holiday options in the area.

“This is an absolutely striking addition to our portfolio, with state of the art design, optimised technology and impeccable service standards for which our company is founded on,” said Mr Kelly.

Gold Coast Tourism CEO Martin Winter said the Hilton Surfers Paradise was an instant icon on the Surfers Paradise stage.

“What a spectacular addition to the famous Surfers Paradise experience, this is an iconic venue with a world class offering and a globally renowned brand right in the revitalised heart of Australia’s most popular tourist destination.”

Catering to both business and leisure travel markets, the two towers feature a combined 410 one, two and three bedroom residences, and a 169 room Hilton hotel. Purchasers of the residential apartments also have the option of placing them under the management of the Hilton.

About Hilton Surfers Paradise
Hilton Surfers Paradise is the first leisure-focused hotel and residences from Hilton Hotels & Resorts in Australia. It is also the first global upscale hotel to be built on the Gold Coast since 2000. The development consists of two spectacular curved towers rising above the city skyline, with the Boulevard Tower opening its doors to both residents and guests in late 2010 and the Orchid Tower which welcomed its first guests in September 2011. The complete project offers Hilton guests a combination of 250 one, two and three bedroom residences, and 169 guest rooms and suites.

About Hilton Hotels & Resorts
One of the most recognized names in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader in hospitality. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. The flagship brand of Hilton Worldwide continues to build upon its legacy of innovation by developing products and services to meet the needs of tomorrow's savvy global travelers while more than 144,000 Team Members shape experiences in which every guest feels cared for, valued and respected. Today, the Hilton Hotels & Resorts portfolio includes more than 540 hotels in 78 countries and the brand remains synonymous with "hotel." Access the latest Hilton news at www.hiltonglobalmediacenter.com or begin your journey at www.hilton.com. Social media users can engage with Hilton at www.twitter.com/hiltononline, www.facebook.com/hilton and www.youtube.com/hilton. Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands. 

About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,750 hotels and timeshare properties, with 615,000 rooms in 85 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, visit www.HiltonWorldwide.com or connect with Hilton Worldwide at www.HiltonWorldwide.com/Media.

About Brookfield Multiplex
Brookfield Multiplex is a leader in global contracting and development management – we build, engineer and maintain property and infrastructure assets.
Delivering major projects on behalf of landowners across Australia, New Zealand, the Middle East, Asia, Europe and Canada, Brookfield Multiplex is one of the few international contracting businesses that offer expertise across the entire design, development and construction life cycle of a project. 
Brookfield Multiplex was established in Australia in 1962 and over nearly five decades Brookfield Multiplex has completed more than 723 projects across the globe with a combined value of AUD$ 47.7 billion.
The Brookfield Multiplex contracting business currently has an AUD$ 8.1 billion global workbook across 38 projects spanning a variety of sectors including residential, entertainment, health, retail, commercial and education.
Brookfield Multiplex is known for its industry expertise and award-winning approach having won over 410 awards for innovation and setting standards across all sectors.

Contact:          
Charlotte Seymour
Hilton Worldwide
+61 447 710 099           
charlotte.seymour@hilton.com

CP Communications
+61 2 9922 1063
catriona@cpcommunications.com.au

Aprimo today announced the appointment of Jason Bargent as Sales Director for Aprimo Australia and New Zealand.

In this position Mr Bargent will be responsible for growing the Aprimo business within the Australia and New Zealand regions. He will be the driving force behind Aprimo, leading the Australia and New Zealand teams in helping many more businesses in the region to grow and enhance their marketing activities.

“As B2B and B2C businesses in this region continue to look for new ways to grow and be more competitive, I’m excited to be joining Aprimo, an industry leader in understanding the radical changes happening within marketing and sales teams,” Mr Bargent said.

Mr Bargent brings with him more than 19 years experience in business applications, technology sales and consulting experience across all industry sectors within the USA, UK, Europe and Asia Pacific. “I believe in the value that an integrated marketing platform provides to all aspects of a business to drive growth into new channels whilst focusing on the investment and alignment to return.”

“As a sales leader accountable for growth, Jason is well aware of the challenges facing Aprimo’s customer base,” Says Dennis Samuel, Vice President of Aprimo Asia Pacific and Japan. “We strongly believe his expertise and leadership skills will further strengthen the Aprimo Australia and New Zealand teams.”

Prior to Aprimo, Mr Bargent held the position of Victorian State Manager for Optus Business, responsible for driving the growth and customer satisfaction of the communications and cloud offerings within the Business sector of Optus in Victoria.

Mr Bargent has worked across several companies in Australia and New Zealand, including MYOB, Oracle’s Technology Consulting Group, Lotus Development and IBM.

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For further information or interviews please contact:
Lauren Milne
CP Communications
Phone: 02 9922 1063

About Aprimo
Aprimo, a Teradata company, is a leading global provider of marketing software and services that enhance the productivity and performance of marketing organisations. Through the use of Aprimo’s Integrated Marketing Management (IMM) software for B2B and B2C, marketers can integrate their organisations, get control of budget and spends, eliminate internal silos with streamlined workflows, and execute innovative multi-channel campaigns to drive measurable return on investment. Hundreds of thousands of marketers trust Aprimo to revolutionise their marketing. Aprimo customers include over one third of Fortune 100 companies, and nearly one quarter of Global 100 companies. Founded in 1998, Aprimo is headquartered in Indianapolis with offices worldwide. For more information, call + 61 (0)2 9951 8015 or visit www.aprimo.com.

Teradata Corporation (NYSE: TDC), Aprimo’s parent company, is the world's leader in data warehousing and integrated marketing management through its database software, enterprise data warehousing, data warehouse appliances, and enterprise analytics. Teradata acquired Aprimo in January 2011. For more information, visit www.teradata.com.

As the Carbon Tax has been passed through the lower house, regional Australians voice their opinions and concerns about what it may bring for the future of their businesses and everyday lives.

The 2011 FatCow.com.au Industry Survey has revealed that 78 percent of regional Australian business and non-business owners do not support the carbon tax, with 65 per cent stating that they do not believe the Carbon Tax will reduce carbon emissions. Considerable doubt seems to exist even amongst the minority group of Carbon Tax supporters (22 percent) of which 46 percent reported uncertainty about whether the Carbon Tax could reduce carbon emissions.

The survey of 1030 rural and regional Australians, conducted by FatCow.com.au, an online business directory servicing the Australian farming, agricultural and horticultural sectors, investigated the trends and issues surrounding rural and regional Australians.

The survey showed that when the attitudes of rural business owners and non business owners were compared, business owners were the most cynical towards the Carbon Tax. Over 80 percent of rural business owners stated that they would not support the Carbon Tax and 87 per cent showed they were concerned about the implications for their business.

Group Sales Manager for FatCow.com.au, Paul Ryan said, “Many regional and rural Australians have placed a negative connotation upon the Carbon Tax, stating that it won’t encourage them to reduce their carbon emissions – yet most are concerned about environmental issues for the future.”

Some comparisons of business and non-business owners included:
· 82 per cent of business owners stated they did not support the Carbon Tax as opposed to 72 percent of non-business owners.
· Almost 70 per cent of business owners do not think the Carbon Tax will reduce carbon emissions as opposed to 58 percent of non-business owners.
· 58 percent of business owners would not switch to alternate energy sources due to the Carbon tax as opposed to the 45 percent of non-business owners.

Regional Australians are also showing some confusion around what effect the tax will have - with many having contradictory thoughts about the use of alternative energy sources.

As a contradiction to these negative Carbon Tax responses, rural business owners are the most willing to reduce pollution and emissions and make an effort to switch to alternative energy sources.

“We can see that most of regional and rural Australians are concerned about climate change and are doing what they can to support environmental sustainability,” Mr Ryan said. “The Carbon Tax is just another way Australians can support the effort to reduce global warming.”

While majority of those surveyed would not use alternative energy sources due to the Carbon Tax, over 92 per cent state they are already making an effort to reduce pollution and carbon emissions.

Rural and regional Australians were surveyed about the effects of major issues on their town including the economy, environmental issues and cost of resources.

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For further information or interviews please contact:
Lauren Milne
CP Communications
Phone: 02 9922 1063

About FatCow.com.au and the survey
FatCow.com.au is an online business directory servicing the Australian farming, agricultural and horticultural sectors. Owned and operated by Catch, an online division of Reed Business Information Australia, FatCow.com.au provides a comprehensive central online source containing the latest product, company and industry news updates.

The survey of 1030 rural and regional Australians over the age of 18 years was carried out over the months of August, September and beginning of October, covering all states and territories of Australia and representing all demographics.
 www.fatcow.com.au

Hilton Worldwide today announced the appointment of Richard Todd as Regional Director of Human Resources for Australasia. Reporting into Brendan Toomey, Vice President Human Resources for Asia Pacific, Richard will function as the key business partner in the delivery of local and corporate HR services in the Australasian region.

Richard joins Hilton Worldwide from Toga Hospitality Group where he served as Director of Human Resources for Australia and New Zealand. Over the four years in this role, Richard managed the HR strategy for the region including the growth of the human capital capability, and the implementation of a centralised HR function to support business expansion and change management.

“Richard’s strong experience implementing HR strategies, systems and processes during growth periods ensures he is a true asset to our executive team. With our developments and refurbishments across the region, Richard will focus on delivering our cultural integration program, Blue Energy, ensuring the right people are in the business for our growth plans,” said Ashley Spencer, Vice President Operations Australasia.

“He is highly experienced in managing human resources from a national and regional level, and has a solid foundation in talent acquisition, team member engagement, learning and development and retention within the hospitality sector; his expertise will benefit the Australasian executive team immediately,” said Ashley.

Throughout his nearly 20 years in human resources, Richard has demonstrated strong directorship and HR delivery across hospitality, property investment and IT sectors. Prior to Toga, Richard spent four years as Area Director of Human Resources for Hyatt International Hotels and Resorts. He has also held a number of Human Resources and Training & Development roles with Stockland Hotel Group, , Micros-Fidelio Asia Pacific and Renaissance Sydney Hotel.

“I am very excited to be joining a company that offers such amazing opportunities for team members to grow their careers, and has strategies in place to ensure the company vision is achieved  through the  measurable culture alignment and activities of the organisation ,” said Richard.

Richard has managed human resources projects internationally in Europe, Asia, New Zealand and Australia.

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About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 91 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, please visit www.hiltonworldwide.com

Sydney based agency, CP Communications, has won the Hilton Worldwide account to manage PR and social media throughout Australasia.

CP Communications will be responsible for driving strategic public relations for Hilton Worldwide across Australia, New Zealand and The Pacific, as well as implementing the hotel group’s first social media strategy for the region.

Senior Manager of Corporate Communications for Hilton Worldwide, Asia Pacific, Charlotte Seymour said, “We approached CP Communications to assist us in delivering a unified social media PR strategy for the Australasian region.  We are looking forward to working with CP Communications, integrating everything from corporate communication and new hotel developments to targeting the leisure and tourism markets.”

While individual hotels will still be responsible for local media coverage and marketing, CP Communications will work closely with the corporate team to drive PR and social media opportunities from a regional level.

Director of CP Communications, Catriona Pollard said, “It’s a fantastic account for us to win as a growing agency, we are thrilled to be able to partner with such a reputable brand and are looking forward to achieving outstanding results across PR and social media channels.”

CP Communications has won a number of accounts recently including the Institute of Executive Coaching and Zintel.